"The quality never wanes. Continuing to offer 925 silver and high-end, quality jewellery at an alarmingly accessible price point"
Clash
Returns
You can return your order to us quickly and easily using our portal.
The portal lets you return your order, swap sizes and download your return label.
Timeframes
Items must be returned within 30 days of receiving your order.
Sale items must be returned within 14 days of receipt, and can only be returned for store credit.
Jewellery must be returned in its pouch and in perfect condition. For hygiene reasons we can't accept change-of-mind returns on earrings or ring sizers.
Fees
UK, Isle of Man and Channel Islands — your return label is provided free. A £3 handling fee is deducted if you're refunded. Exchanges are free.
International — a £3 handling fee and a £20 return shipping fee are deducted from your refund. The £20 is charged once per return rather than per item, and isn't charged if you use your own courier.
Exchanges
Exchanges are available in the UK, Isle of Man and Channel Islands, through the portal.
We're unable to offer exchanges on international orders. If you need a different size, return your item for a refund and place a new order.
Faulty or incorrect items
If your item is faulty, or we've sent you the wrong one, we'll put it right at no cost to you wherever you are. No fees are deducted, we cover the return shipping, and we cover the cost of sending your replacement.
Email orders@sergedenimes.com with photos of the fault and your order number.
Refunds
Where your price included local VAT, import duty or sales tax, that is refunded along with the price of the item — you'll be refunded the full amount you paid for the goods, less any fees above.
Refunds are made to your original payment method, in the currency you paid.
How does the portal work?
Using the returns portal is super simple, log in with your order number and you'll be given the option to return or exchange your items with ease.
To begin your return or exchange, follow these steps:
- Open the Returns Portal
- Enter your Order Number and the Email Address that was used on the order
- Please select the item(s) you would like to return to us
- Select if you would like to return or exchange the items
- Print the postage label and attach it to the outside of the package
- Drop it off at your nearest Drop Off Point shown in the portal
Once we receive and verify your return, we'll process your refund or send your exchange.
If you do not hear from us within the allotted time please email us on orders@sergedenimes.com
