Returns

You can now use our Returns Portal for all returns. This portal allows you to save time by easily returning your order to us, swapping sizes, and self-creating returns labels.

* Please note: sale items must be returned within 14 days of receipt. Sale items can only be returned for store credit. This does not apply to our Black Friday Sale

Items must be returned within 30 days of receiving your order. 

All orders purchased after December 2nd fall under our extended holiday returns policy and may be returned by January 15.

Jewellery items must be returned in their pouch and in perfect condition. We cannot accept returns on ring sizers and earrings for hygiene purposes.

For international orders, a £20 return shipping fee will be deducted from your refund.

Please note that we do not offer exchanges on international orders.

Open Returns Portal

How does the portal work?

Using the returns portal is super simple, log in with your order number and you’ll be given the option to return or exchange your items with ease.

To begin your return or exchange, follow these steps:

1. Open the Returns Portal
2. Enter your Order Number and the Email Address that was used on the order
3. Please select the item(s) you would like to return to us
4. Select if you would like to return or exchange the items
5. Print the postage label and attach it to the outside of the package
6. Drop it off at your nearest Drop Off Point shown in the portal

Once we receive and verify your return, your new replacements will automatically be sent out to you.

Once approved, a £3.00 handling fee will be deducted from your refund for returns.

If you do not hear from us within the allotted time please email us on orders@sergedenimes.com