Terms & Conditions
Please read these terms & conditions carefully when purchasing on sergedenimes.com:
This website is owned and operated by Serge DeNimes Ltd.
Registered office address is 13 Radnor Walk, London, SW3 4BP
EXTENDED CHRISTMAS RETURNS
Orders placed after 1st November 2019 can be returned up to the 30th January 2020.
By placing an order with us you acknowledge having read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at firstname.lastname@example.org before placing your order.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.
Please check your spam mailbox for confirmation emails, sometimes they take the wrong turn and end up in there!
We recommend that customers have their orders shipped to an address that they trust or have sole access to. In situations where the item has been signed for but the customer has not received the item, it is the customer's responsibility to find the item, not Serge DeNimes. We will NOT replace items that have been lost or stolen upon delivery.
In a situation where the tracking number is showing that the order has been delivered but you have not received the item, please let us know as soon as possible.
If the customer chooses to have their order shipped to a shared address such as a business or university, it is the customers responsibility to ensure the parcel is signed for by the customer. If this is signed for a third party or another name/person at the delivery address, it is up to the customer to investigate. As per our couriers’ policy, we cannot claim for an item that has been signed for at the delivery address.
All prices on sergedenimes.com are given in British Pounds Sterling (£). Please note Serge DeNimes have no control over any customs or import duties that could be levied when the package reaches your destination country and for which you will be liable.
You must pay by Credit/Debit card or Paypal at the time of the order. The price of any product is the price in force at the date and time of your order. We may change the price of any product before you place an order. We will inform you if a product’s correct price is higher than that stated in your order and you may cancel the order.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
RETURNS & EXCHANGES
PLEASE NOTE: SAMPLE SALE IS NOT RETURNABLE.
RETURN POLICY – EVERYONE
If you wish to return your item and receive a full refund, the item/s needs to be returned and reach us within 14 days (UK) and 21 days (Int/EU) of being received by you. If you return the product any later than the time slot, we may offer you a Serge credit note or refuse the return. Serge credit notes are valid for 6 months from the date of issue.
We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed.
If you return an item that you have purchased using a discount, the discount will be taken off of the refund amount.
How to make a return and the returns period is different for UK, International & EU customers. Please find the relevant section for your countries returns policy.
GETTING YOUR RETURN BACK TO US
If for any reason you want to send back any products you have purchased, you can do so by downloading the form here. Please return your order to the address below;
All returns must be within 14 days as per our Terms & Conditions.
Any items sent untracked are at risk of being lost and we cannot accept responsibility in these cases.
INTERNATIONAL & EU CUSTOMERS
If for any reason you want to send back any products you have purchased, you can do so by downloading the form here.
The returns address is;
Please send all items back to us using a tracked service. Any items sent untracked are at risk of being lost and we cannot accept responsibility in these cases.
All returns must be within 21 days as per our Terms & Conditions.
Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
EXCHANGES – EVERYONE
Subject to stock availability, we will exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to exchange. The subsequent exchange item will be returned to you free of charge.
Should you choose to send an item back using a tracked service, this must be arranged and paid for by the customer. The returns address is;
CLOTHING & ACCESSORIES
Returns of faulty clothing & accessory items will only be accepted if the goods were faulty when delivered to you. We at Serge DeNimes take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed subject to fair wear and tear will not be accepted as faulty.
We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting us at email@example.com about the fault. Returns of faulty goods must be returned to us within the time limit of being received by you.
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to your card or Paypal account to the value of the item at the time of purchase. Please note that refunds onto Paypal can take up to 30 days and are subject to Paypal refund regulations.
If your jewellery item is delivered faulty or becomes faulty within 1 month of your order being placed, we can refund or exchange the item.
Items that become faulty within 3-6 months of being purchased can be exchanged for the same product. If that same product is no longer available, we will offer store credit for another item.
Items that become faulty over 6 months of being purchased cannot be returned or exchanged.
If you have a faulty item, please email us at firstname.lastname@example.org with photo’s and details of the fault, along with your order number.
To make your jewellery last longer, see our Jewellery Care section for advice on how to clean, store and wear your items.
Earrings are non-returnable due to hygiene reasons.
Our jewellery is made with care and we want you to look after it so you can get as much use out of it as possible. Avoid wearing it while exercising, as sweat can take off the coatings and also whilst you are sleeping, as we don’t want you choking or breaking it! We also advise you to avoid wearing it in the shower and getting it wet in general. Once you are done wearing your jewellery for the day, place it back in its Serge DeNimes velvet bag to protect it, ready to wear again the next day.
Our adjustable jewellery items are left open, so they can be stretched open to get on, and closed tighter to secure. Please remember that Silver is very soft metal so when doing this be very gentle and do not repeat this too often as the material will wear down.
Please note that if you do not follow these precautions, the jewellery will be affected and we cannot accept returns or exchanges for wear and tear.
Our 15% off student discount is offered with Student Beans. When you order using student discount, you must enter your unique discount code at the checkout.
Student Beans members receive 15% off purchases with a valid Student Beans membership. Discount is not available on gift cards. We reserve the right to terminate this discount without notice. Discount is only valid for Student Beans members and is non-transferable.
HOW TO USE
Simply search for ‘Serge DeNimes’ on the Student Beans website > click on the image > click on ‘Get Code and Open Site’. Here you’ll be asked to log in to your student account with or create a new one. You will then be presented with a code to carry on your shopping.
Please note that Mystery Boxes can only be returned for store credit.
ACCURACY OF CONTENT
We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.
OWNERSHIP OF RIGHTS
All rights, including copyright, in this website, are owned by or licensed to Serge DeNimes Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Serge DeNimes. You may not modify, distribute or re-post anything on this website for any purpose.
Our trademarks include (amongst others) the Serge DeNimes name and logo, and your use of this website does not grant you any rights to use our trademarks.
All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes other than ensuring the best service possible. It will solely be used for informing you about special offers and other marketing opportunities related to the different divisions of Serge DeNimes. Your personal data may be disclosed to third parties only when it is necessary to fulfil the purposes described above. When registering with the site, you have the option not to receive any information from Serge DeNimes. If you wish to end your Serge DeNimes subscription, you may make the changes in your account settings or send an email to email@example.com. State your name and email address and a short description of the matter in the email message.
You have the right to review your information on file at any time. Emailing firstname.lastname@example.org can access this. If the data is incomplete or incorrect, you have the right to have the information corrected.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.