Terms of Service

SECTION 1 - WHO WE ARE

These terms apply to your purchase of jewellery, accessories and other goods ("goods") from www.sergedenimes.com (the "site").

The site and the goods are provided by Serge D Limited, a company registered in England and Wales under number 16642191, with its registered office at Kovacs House, 57D Hatton Garden, London EC1N 8JD, trading as Serge DeNimes ("we", "us", "our").

Our VAT registration number is GB503150252.

You can contact us at orders@sergedenimes.com, or by post at the address above. Our office hours are Monday to Friday, 9:00 to 17:00 (local time in London).

SECTION 2 - THESE TERMS

These terms form a legally binding contract between you and us. By placing an order you accept them. Please read them before ordering.

These terms apply to consumers buying for personal use. They do not apply to wholesale, stockist, concession, distributor or any other trade or business-to-business supply.

Nothing in these terms affects your statutory rights as a consumer.

SECTION 3 - CHANGES TO THESE TERMS

We may change these terms. Any change takes effect for new orders once published on the site. The terms that apply to your order are those in force at the time you place it — a later change does not affect an order already placed.

SECTION 4 - INFORMATION ON THE SITE

We try to make sure everything on the site — product descriptions, specifications and prices — is accurate. Occasionally something will be wrong. Where we find an error that affects an order you have placed, we will contact you before dispatch, and you may confirm the order at the corrected price or cancel it for a full refund.

SECTION 5 - PLACING AN ORDER

Your order is an offer to buy. We accept it when we send you a dispatch confirmation, not when we send the order acknowledgement or take payment. Until then no contract exists and we may decline the order.

Payment in full is taken before dispatch.

We may decline an order where the goods are unavailable, where the price or description was wrong, where we cannot complete a fraud or address check, or where we reasonably suspect the order is for resale.

SECTION 6 - PRICES, CURRENCY, DUTIES AND TAXES

Prices are those displayed on the site at the time your order is placed.

Prices displayed to customers in the United Kingdom include UK VAT. Prices displayed to customers outside the United Kingdom exclude UK VAT and, depending on your delivery destination, may include the sales tax and import duty applicable in that country. The full amount payable, including any taxes, duties and delivery charges, is shown at checkout before you confirm your order.

Prices are displayed in a range of currencies according to your delivery destination. Where we are able to, prices are shown in your local currency, and that is the currency in which payment is taken. A small number of destinations are priced in pounds sterling. Where prices are converted at live exchange rates, a currency conversion fee may be included in the price displayed. Where your card is issued in a different currency from the one shown to you, your card issuer may apply its own conversion rate and charges, over which we have no control.

Your delivery destination determines the prices, currency, taxes and delivery options available to you. If you change your delivery address, these may change.

For most destinations, import duties and taxes are either included in the price displayed or calculated and added at checkout, so that nothing further is payable when your order is delivered. For a limited number of destinations we are unable to calculate local charges in advance, and any import duty, tax or clearance fee is collected by the carrier or the customs authority on arrival. Which of these applies to your destination is set out on our Delivery page and confirmed at checkout before you pay.

Where you return an item, we will refund the price you paid, including any import duties and taxes included in that price. Where you have paid import duties or taxes directly to a carrier or customs authority, we are unable to refund these; you may be able to reclaim them from the relevant authority in your country.

We may change prices at any time without notice. A change of price does not affect an order we have already accepted.

Prices are checked regularly but errors can occur. Where the correct price is higher than the price displayed, or an item has been displayed at an obviously incorrect price, we will contact you before dispatch and you may confirm the order at the correct price or cancel it. Where we are unable to contact you, we may treat the order as cancelled and refund you in full.

Delivery charges, and any free delivery thresholds, are set out on our Delivery page and shown at checkout. Free delivery thresholds apply in certain markets only, and are assessed against your order value in the currency shown to you.

SECTION 7 - DISCOUNT CODES AND PROMOTIONS

We may issue promotional codes from time to time. Unless the code says otherwise, codes apply only to full-price items; cannot be combined with any other offer, discount or sale; are for single use; are non-transferable; and have no cash value.

We may withdraw or refuse a code where it has been obtained or used improperly, including where it has been published on a third-party voucher site without our authorisation.

SECTION 8 - DELIVERY

We deliver to the United Kingdom and to most countries worldwide. We are currently unable to deliver to Russia, Belarus or Ukraine. Certain products cannot be sent to certain countries because of local restrictions on precious metals. The destinations we currently deliver to are those available for selection at checkout.

Orders to the United Kingdom, Isle of Man, Jersey and Guernsey are sent by Royal Mail or DPD. Orders to all other destinations are sent by FedEx.

Delivery charges, delivery methods and any free delivery thresholds are set out on our Delivery page and confirmed at checkout before you pay.

Delivery times quoted on our Delivery page and at checkout are estimates. They run from dispatch rather than from the time you place your order, and orders require a short period for processing before dispatch. Estimates may be longer during sale periods, product launches and public holidays.

Unless we agree otherwise with you, we will deliver your order without undue delay and in any event within thirty days of the day we accept your order.

We are not responsible for delays caused by events outside our reasonable control, including customs clearance, carrier delays, adverse weather and industrial action. Where a delay occurs we will contact you, and where the delay is substantial you may cancel your order and receive a refund for any goods you have paid for and not received.

You are responsible for providing a complete and accurate delivery address. Once an order has been dispatched we are unable to change the delivery address.

Where an order cannot be delivered because the address given was incorrect or incomplete, or because delivery is refused, the order may be returned to us. Where that happens we will contact you to arrange either a redelivery or a refund. Where a parcel is returned to us because the address given was incorrect or incomplete, redelivery is charged at the original delivery rate.

Where you have asked for your order to be left in a particular place, or with a neighbour, delivery is complete when it is left as instructed.

Goods remain at our risk until they come into your physical possession, or into the possession of someone you have nominated to receive them. You own the goods once we have received payment in full.

Where import duties or taxes are payable on delivery rather than being included in the price, these are dealt with as set out in Section 6.

SECTION 9 - PAYMENT

We accept payment by the methods shown at checkout. The methods available to you depend on your location and the device you are using, and are confirmed before you pay.

Card payments are processed by Shopify Payments. We also accept PayPal, Shop Pay and Google Pay. These are third-party payment providers, and your use of them is subject to their own terms and privacy policies. We do not receive or store your full card details.

Payment is taken at the time your order is placed. Your order is not accepted until we send you confirmation that it has been dispatched, and if we are unable to accept your order we will refund any payment taken in full.

Where the payment method you use is denominated in a different currency from the one shown at checkout, your card issuer or payment provider may apply its own conversion rate and charges, over which we have no control.

If your payment is declined, or is later reversed or charged back, we may cancel your order or suspend delivery until payment is received in full.

SECTION 10 - YOUR RIGHT TO CANCEL

If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of the day you, or someone you nominate, receives the goods. You do not need to give a reason.

To cancel, tell us clearly before the 14 days are up. The quickest way is through our returns portal, using your email address and order number. You can also email us at orders@sergedenimes.com, or use the cancellation form at the end of these terms. You do not have to use the form.

You must send the goods back to us within 14 days of telling us you are cancelling.

For orders delivered to the United Kingdom, the Isle of Man, Jersey and Guernsey, we provide your return label free of charge through our returns portal. For orders delivered to any other destination, a return shipping charge of £20 is deducted from your refund where you use the label provided through our portal. That charge applies once per return rather than per item. If you choose to return the goods using your own courier, you are responsible for the cost of doing so, and we recommend that you use a tracked service and keep proof of postage.

We will refund the price you paid, together with the basic cost of delivery to you. Where you chose a faster or premium delivery service, we will refund the basic rate only. We will make the refund within 14 days of receiving the goods back, or within 14 days of you supplying evidence that you have sent them, whichever is earlier.

We may reduce your refund to reflect any reduction in the value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and functioning.

The right to cancel does not apply to goods that are sealed for health or hygiene reasons where the seal has been broken after delivery. Our earrings are supplied sealed for hygiene reasons and cannot be returned once that seal has been broken.

SECTION 11 - RETURNS AND EXCHANGES

Separately from the legal right to cancel in Section 10, we accept returns within 30 days of delivery.

Items must be unworn, unused, in their original condition and in their original packaging, with any tags attached. Jewellery must be returned in its pouch. Please check your purchase before removing tags or discarding packaging.

Returns are made through our returns portal, which issues a return label.

United Kingdom, Isle of Man, Jersey and Guernsey. Your return label is provided free of charge. Where you are refunded, a handling fee of £3 is deducted. Where you exchange, no fee is deducted.

All other destinations. A handling fee of £3 and a return shipping charge of £20 are deducted from your refund. The £20 applies once per return rather than per item, and is not charged where you return the goods using your own courier, in which case you pay your own postage.

Exchanges. We can exchange an item for a different size or style, subject to availability, on orders delivered to the United Kingdom, the Isle of Man, Jersey and Guernsey. We are unable to offer exchanges on orders delivered to any other destination. If you need a different size, please return your item for a refund and place a new order.

Sale items. Items bought in a sale must be returned within 14 days of receipt and are refunded as store credit.

For hygiene reasons we are unable to accept returns of earrings or ring sizers where you have simply changed your mind. This does not affect your rights where an item is faulty, which are dealt with in Section 12.

Returns sent outside our portal are at your own cost. We recommend a tracked service and that you keep proof of postage. Where a return sent outside our portal is lost in transit, we may be unable to refund or exchange it.

Returns that arrive without any identifying information cannot be matched to an order. If you have not heard from us within a week of your return arriving with us, please contact us and we will look for it.

Returns should be sent to: Serge DeNimes, Kovacs House, 57D Hatton Garden, London EC1N 8JD, United Kingdom.

The policy in this section is in addition to, and does not affect, your statutory rights, including your right to cancel under Section 10 and your rights in respect of faulty goods under Section 12.

SECTION 12 - FAULTY GOODS

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a repair, a replacement or a refund, depending on the circumstances and how long you have had the goods. Nothing in these terms affects those rights.

If an item arrives damaged or faulty, or develops a manufacturing fault, contact us at orders@sergedenimes.com with photographs, a description of the fault and your order number.

There is no cost to you, wherever you are. No fees are deducted, we cover the cost of returning the item to us, and we cover the cost of sending your replacement.

We will need the item returned so that we can inspect it before sending a replacement or issuing a refund or credit.

Where an item is delivered faulty, or becomes faulty within 30 days of your order, you may choose either a refund or a replacement.

Where a fault develops within 12 months of purchase, we will replace the item with the same product. Where that product is no longer available, we will issue store credit to the value of your original purchase.

In addition to your statutory rights, we offer a warranty of 12 months from purchase against manufacturing defects, such as faulty clasps or stone settings. The warranty does not cover general wear and tear, accidental damage, misuse, or damage caused by not following our care guidance.

We are only able to warranty items bought directly from us at www.sergedenimes.com, as we hold no record of purchases made elsewhere. Where you bought from a stockist or another retailer, please contact them in the first instance. This does not affect your statutory rights, which you may exercise against the retailer you bought from.

Tarnishing is not a fault. Sterling silver tarnishes naturally through contact with air, moisture, skincare and perfume. It is surface-level and reversible with cleaning, and our plain silver pieces are supplied with a polishing cloth. Fading or wear to plated and vermeil finishes over time is likewise normal wear rather than a manufacturing defect. Our care guide explains how to look after each finish.

Items returned as faulty are inspected.

SECTION 13 - REFUNDS

Refunds are made to the original payment method, in the currency you paid.

We process refunds every Tuesday and Friday. Once your return has arrived with us and been checked in, it will be refunded on the next processing day. Your bank may take a further three to five business days to show it.

Where your price included local VAT, import duty or sales tax, that is refunded along with the price of the item.

Where payment was made wholly by gift card, the refund is issued as store credit. Where payment was split between a gift card and another method, we refund the other payment method first and issue the balance as store credit.

SECTION 14 - GIFT CARDS AND STORE CREDIT

Gift cards are available to customers in the United Kingdom and can be bought for any amount from £1. They can be redeemed only at www.sergedenimes.com, and not with stockists or third-party retailers.

Gift cards and store credit are valid for two years from the date of issue.

Gift cards cannot be exchanged for cash, and cannot be bought using a discount code or promotion.

Where an order paid for with a gift card is returned, the value is returned as store credit.

SECTION 15 - PRODUCT DESCRIPTIONS, MATERIALS AND PHOTOGRAPHY

Our pieces are made from 925 sterling silver — a mix of 92.5% pure silver and 7.5% other metals, usually copper, added for strength and durability. Some pieces are finished in 14ct gold plate, 18ct gold vermeil, or rhodium plate. The materials and finish for each item are given in the product description.

Items are hand-finished, so there may be slight variation in colour, finish and dimensions between pieces and against the images shown.

Colours may display differently across screens and browsers, and items may appear larger or smaller than actual size. Where dimensions matter, we give them in the product description.

SECTION 16 - HALLMARKING

Every ring, necklace and bracelet we make is independently tested and hallmarked by a UK Assay Office, confirming it is genuine sterling silver. Earrings fall below the weight at which hallmarking is legally required and are not stamped, but are tested for purity as part of our own quality control.

SECTION 17 - CARE

Our care guide, published on the site, sets out how to look after each of our finishes. Following it helps your pieces last, and is relevant to what our warranty covers under Section 12.

SECTION 18 - OUR LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your statutory rights in relation to the goods.

We are not liable for business losses. If you use the goods for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

SECTION 19 - EVENTS BEYOND OUR CONTROL

We are not liable for any delay or failure to perform where it is caused by something outside our reasonable control, including industrial action, carrier failure, network or systems failure, fire, flood, accident, or government action.

Where that happens we will contact you and, if the delay is substantial, you may cancel your order for a full refund.

SECTION 20 - INTELLECTUAL PROPERTY

All content on the site — images, text, video, designs, logos and marks — is owned by Serge D Limited and protected by copyright, design right and trade mark law. You may not reproduce, copy, edit, transmit or incorporate any of it into other material, or use our marks in any way that takes unfair advantage of our reputation.

We reserve all rights in the content of the site, including for the purposes of text and data mining, automated extraction, and the training or development of artificial intelligence or machine learning systems. No such use is permitted without our written consent.

SECTION 21 - CUSTOMER IMAGES ON SOCIAL MEDIA

Where you post an image on a public social media account and tag it with one of our accounts or hashtags, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that image on our site, in our marketing, and on our own social media channels, with credit to your account.

You confirm that any image you tag is yours to license, that anyone identifiable in it has agreed to its use, and that it does not infringe anyone else's rights.

You can ask us to stop using an image at any time by contacting us at orders@sergedenimes.com, and we will remove it from anything within our control.

SECTION 22 - REVIEWS

We collect customer reviews through Feefo. Review invitations are sent to customers who have placed an order, so the reviews we publish are from verified purchasers.

We do not edit reviews, and we do not remove a review because it is negative. We may remove a review that is unlawful, abusive, or that contains personal information.

SECTION 23 - EMAIL AND SMS MARKETING

We send marketing by email and SMS where you have given us your consent, or where you have bought from us and have not opted out. Consent is not a condition of purchase.

You can withdraw your consent at any time. Every marketing email contains an unsubscribe link, and you can stop marketing SMS by replying with the word shown in the message.

Message frequency varies, and your network's standard message and data rates may apply.

How we handle your personal data is set out in our Privacy Policy, published on the site.

SECTION 24 - COMPETITIONS AND GIVEAWAYS

Where we run a competition or prize draw, the specific rules are published with that promotion and take precedence over these terms to the extent of any inconsistency.

SECTION 25 - COMPLAINTS

If you are unhappy with anything, contact us at orders@sergedenimes.com with your order number and we will try to put it right.

If we are unable to resolve your complaint to your satisfaction, you may be able to refer it to an alternative dispute resolution scheme. Nothing in this clause affects your right to bring legal proceedings.

SECTION 26 - GENERAL

If any part of these terms is found to be unenforceable, the rest continues to apply.

These terms, together with the prices, delivery information and privacy policy published on the site, are the whole agreement between us in relation to the goods.

We may transfer our rights and obligations under these terms to another organisation, and will tell you if we do. You may only transfer yours with our written consent.

Nobody other than you and us has any right to enforce these terms.

SECTION 27 - GOVERNING LAW AND JURISDICTION

These terms are governed by English law.

You can bring legal proceedings in respect of the goods in the English courts. If you live in another part of the United Kingdom, or in a country in the European Union, you may also bring proceedings in the courts of the country where you live, and you keep the benefit of any mandatory consumer protections that apply there.

SECTION 28 - CONTACT

Serge D Limited, trading as Serge DeNimes
Kovacs House, 57D Hatton Garden, London EC1N 8JD, United Kingdom
Email: orders@sergedenimes.com
Monday to Friday, 9:00 to 17:00 (local time in London)
Company Number: 16642191
VAT Number: GB503150252

SCHEDULE - MODEL CANCELLATION FORM

Complete and return this form only if you wish to withdraw from the contract. You do not have to use this form — you may cancel by any other clear statement, including by email or through our returns portal.

To: Serge D Limited, Kovacs House, 57D Hatton Garden, London EC1N 8JD, United Kingdom

Email: orders@sergedenimes.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):

Goods:

Order number:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate