Delivery & Returns

UK

Our standard deliveries are sent via Royal Mail 48. We offer free delivery on all orders over £80 (please select this option at the checkout). For Next Day Deliveries we use Royal Mail 24 service. Royal Mail AIM to deliver the item within 24 hours of them receiving it.

Orders are expected to get to you within 3-5 working days of your order being despatched. We aim to despatch all orders within 2-3 days from the order date.

Please note that working days do not include Weekends or Bank Holidays. As we use a signed for service, please choose an address with persons present during the day.

If the customer chooses to have their order shipped to a shared address such as a business or university, it is the customers responsiblity to ensure the parcel is signed for by the customer. If this is signed for a third party or another name/person at the delivery address, it is up to the customer to investigate. As per our couriers’ policy we cannot claim for an item that has been signed for at the delivery address.

NEXT DAY DELIVERY

Order before 1pm the day before for a 24 hour service. If you order after 1pm, then your order will be dispatched the next working day. Our 24 hour delivery service is not available on weekends. Order before 1pm on Friday to receive your order on Monday. If you order after 1pm on Friday, your order will be dispatched on Monday for delivery on Tuesday.

EU/REST OF WORLD

We post all International Deliveries via DHL International Tracked service. It can take up to 48 hours to process and prepare an items for international delivery.

Please note that International orders will take up to 5-10 working days, however items can be held up at customs for an additional 7-14 days.

Please note that DHL can ship express to most EU countries overnight so there may be an additional 1 day added to your package.

CUSTOMS AND DUTIES

Please note that recipients outside the EU will be responsible for any IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

RETURNS

Please send all items back to us using a tracked service. Any items sent untracked are at risk of being lost and we cannot accept responsibility in these cases.

UK CUSTOMERS

If for any reason you want to send back any products you have purchased, you can do so by downloading the form here. We offer free UK Returns. On the package label simply write;

Serge DeNimes

Haul & Store

17 Admiralty Way,

Camberley

GU15 3DT

All returns must be within 14 days as per our Terms & Conditions.

INTERNATIONAL & EU CUSTOMERS

If for any reason you want to send back any products you have purchased, you can do so by downloading the form here.

All returns must be within 21 days as per our Terms & Conditions.

Should you choose to send an item back using a tracked service, this must be arranged and paid for by the customer. The returns address is;

Serge DeNimes

Haul & Store

17 Admiralty Way,

Camberley

GU15 3DT

Refunds and exchanges accepted on all products, except Earrings. Products must be in perfect condition when returned. Please see our Terms & Conditions for more information.

EXCHANGES

To exchange an item, simply follow the instructions for 'Returns' as above and put on the Returns Form that you would like an exchange and what you would like to exchange for.

All exchange items are sent to you free of charge.

MYSTERY BOXES

Mystery boxes are non-refundable and can only be exchanged for store credit.

SOCKS

We do not accept returns or exchanges on this item due to hygiene reasons.

POPSOCKETS

If the seal has been removed from the popsocket, unfortunately, we are unable to accept returns or exchanges.

EARRINGS