Delivery & Returns

COVID-19

We are running business as usual however our couriers are facing delays so please allow extra time for delivery.

We will be extending our returns policy from 30 days to 60 days in light of COVID-19. This is to ensure that you do not need to go out unnecessarily to return any unwanted orders. We will assess this weekly to see if we need to extend it further.

Stay safe, stay clean, stay smart.

DELIVERY

UK STANDARD DELIVERY
Arrives within 48 hours from dispatch*
FREE
UK NEXT DAY DELIVERY
Order before 1pm to receive your order within 24 hours.
Orders made after 1pm will be dispatched the next working day*
£8.55
Orders under £80
FREE
Orders Over £80
EUROPEAN DELIVERY
Deliveries can take 5-7 working days*
FREE
INT’L. DELIVERY
Deliveries can take 7-14 working days*
FREE
* Excludes weekends & bank holidays

RETURNS

Due to current circumstances, we have extended our returns period from 30 days to 60 days.

Items must be returned in their velvet pouch and in perfect condition. We are unable to accept returns on earrings.

HOW TO RETURN


RETURNS FORM

You will have received a returns form with your order. If you don't have one, please download one here:
Serge DeNimes Returns Form

UK

You will have received a free returns label with your order. If you don‘t have one, please email info@sergedenimes.com.

1) Fill out the returns form - make sure you tick refund or exchange
2) Seal up the package with the product and returns form inside and stick the free returns label to the outside
3) Take it to a post office

REST OF THE WORLD

PLEASE NOTE: WE DO NOT OFFER FREE RETURNS FOR INTERNATIONAL CUSTOMERS.

1) Fill out the returns form - make sure you tick refund or exchange
2) Seal up the package with the product and returns form inside
3) Arrange return with your chosen courier
We recommend using a tracked service to return your order to us. We cannot refund for lost parcels that are not tracked.

NEED MORE INFORMATION? SEE OUR TERMS & CONDITIONS